Shipping policy
Orders placed on blank, in-stock merchandise before 1 PM Pacific Standard Time will generally be shipped on the same day. Orders placed after this time are typically shipped within 1 business day. Orders are shipped UPS-3 DAY to customers located in the continental U.S. with exception of the following states: AZ, CA, CO, ID, MT, NM, NV, OR, UT, WA, WY. Products sent to customers located in these 11 western states are shipped UPS ground and typically arrive within 3 business days, Drop ship orders by customers located in the above 11 western states are also shipped UPS ground unless otherwise specified. As a courtesy to our customers, Tonix provides UPS-3 DAY shipment at ground rate. Shipments to PR are shipped UPS Ground or US Postal Service upon request. Shipments to AK & HI are shipped UPS Ground. Closeout items are typically shipped UPS ground. Expedited and/or alternative delivery method is available upon request and may incur additional charges.
Refused Shipments
Please note that UPS has recently changed their shipping policy such that refused shipments are subject to roundtrip rather than one-way charges. Shipping charge will vary and are based on the shipping priority selected by the customers (i.e., ground, blue label, red label, etc.). As a result, any shipment refused or undeliverable as addressed by the customer will be subject to the shipping charges imposed by UPS. In addition, a Restocking Fee of 15% of the purchase price, or $15.00, (whichever is greater), will also be assessed.